General Conditions of Sale
1. Preamble
These General Conditions of Sale (GTC) govern contractual relations between:
The Seller:
SARL AREA BRAUN CAMILLE
16 Grand Street 68500 ORSCHWIHR
Siret: 347 513 509 00013 – VAT: FR59 347513509
Email : info@camille-braun.com – Phone: 03.89.76.95.20.
And any Customer making a purchase via the site https://www.camille-braun.com/ of thehttps://www.camille-braun.com/ , below « the Customer ».
All orders are valid for full acceptance of these GTCs.
2. Warnings on the sale of alcohol
The sale of alcohol is prohibited for minors under the age of 18.
By validating its order, the Customer certifies that he is a major.
Alcohol abuse is dangerous to health – to consume in moderation.
The Seller reserves the right to request proof of identity before delivery.
3. Products
The products proposed (wines, boxes, accessories) are described precisely on the Site. The photographs are non-contractual.
Offers are valid as long as they appear online, within the limits of available stocks.
4. Command
The order is placed online.
It is considered to be firm after validation of payment and sending a email confirmation.
The Seller reserves the right to cancel or refuse any order in case of prior dispute or manifest anomaly.
5. Prices
Prices on the Site are shown in euros (€), all taxes included (including taxes), excluding shipping costs.
Prices may be changed at any time, but the products are invoiced on the basis of the price in force at the time of the order validation.
6. Payment
Payment is made online via the means indicated on the Site: credit card, or other secure solutions.
Payment data shall be processed by a provider complying with security standards.
The flow is made when the control is validated.
7. Risk Delivery & Transfer
The products are delivered to the address indicated by the Customer.
The Seller remains responsible for the products until they are physically delivered to the Customer, in accordance with article L216-4 of the Consumer Code.
In case of damage, breakage or abnormality found at reception, the Customer must:
If not, the delivery will be considered compliant.
The delivery times displayed are indicative.
8. Availability
Products are offered within the limits of available stocks.
In case of unavailability after order, the Seller will offer a replacement, an asset or a refund within 14 days.
9. Right of withdrawal
The Consumer Customer has a legal period of 14 days from receipt to exercise his right of withdrawal, without cause.
Exceptions under the Act:
The products must be returned in their new condition and in their original packaging.
The costs of return are borne by the Customer.
The Seller will refund the price of the product as well as the initial standard shipping costs within 14 days of receipt.
10. Legal Guarantee & Compliance
The products enjoy legal guarantees:
In the event of a defect, the Customer must contact the Seller who will offer an exchange or refund according to the law.
11. Liability
The Seller is responsible for the proper performance of the contract and legal guarantees.
Its liability cannot be incurred in the event of:
The Seller may not be held liable for indirect or immaterial damages (financial loss, loss of opportunity, etc.), within the limits of the applicable law.
No clause may restrict the consumer's legal rights.
12. Personal data (GDPR)
The Seller collects and processes personal data for:
Legal basis: performance of contract, legal obligation, legitimate interest, consent for newsletter.
The data are kept for the duration necessary for processing and then archived according to legal obligations.
The Customer has the following rights: access, rectification, erasure, opposition, limitation, portability.
Request to: info@camille-braun.com
Possible claim to CNIL: www.cnil.fr.
The full privacy policy is available on the Site.
13. Claims – Customer service
For any complaint, the Customer may contact:
Email : info@camille-braun.com
Telephone: 03.89.76.95.20.
Address: 16 Grand Street 68500 ORSCHWIHR
The Seller undertakes to respond within 14 working days.
An amicable step must be taken before any judicial remedy or mediation.
14. Consumer mediation
In accordance with the Consumer Code, the Consumer Customer may use a mediator free of charge in case of unresolved disputes.
Site: https://npm-mediation-consumption.eu/
The Customer can also use the EU Online Settlement Platform: https://ec.europa.eu/consumers/odr
15. Major Force
No party may be held liable in the event of force majeure (article 1218 of the Civil Code).
The following are considered to be cases of force majeure: strike, natural disaster, war, fire, flood, pandemic, impossibility of transport, administrative decision...
In the event of an extension beyond 60 days, each party may terminate the order without compensation.
16. Intellectual property
All contents of the Site (texts, visuals, logos, trademarks) are protected by the Intellectual Property Code.
Reproduction is prohibited without written consent.
17. EU deliveries – VAT – restrictions
The Seller offers delivery in the European Union countries posted on the Site.
Prices include French VAT.
If applicable, the OSS scheme is used for cross-border sales.
Some destinations may be refused for regulatory (alcohol) or logistical reasons.
Proof of majority may be required upon delivery.
18. Applicable law – Disputes
These Terms and Conditions are governed by French law.
In the event of a dispute, the parties will first seek an amicable solution, then through mediation before any legal proceedings.
19. Contact
AREA BRAUN CAMILLE
Email : info@camille-braun.com
Telephone: 03.89.76.95.20.
Address: 16 Grand Rue 68500 ORSCHWIHR